Service and Maintenance

Before procurement of the POCT machines, it is important to agree with the vendor on the maintenance terms. These terms may include device swap-out service, device warranties, and device leasing options. Some companies operates under a “swap-out” model in the event that a device is broken; it is important that swap-out POCT devices be made available in the regions and are not only stored centrally. MOPH will make negotiations with the vendor on the maintenance terms and conditions which should include but not limited to specifications for response time for remedial actions, in-country responsible entities for these actions both at the regional and central levels, number of reserve devices and storage locations, communication network and mechanisms, duration and pricing of the agreement. MOPH may opt for negotiation with the vendor on the possibility of leasing the equipment taking the national regulation governing this transaction into account.